Privacy Policy

This Privacy Policy explains how we collect, use, store and protect personal information when you use Winolot. We are committed to protecting your privacy and handling your data responsibly. This page describes the types of information we collect, why we use it, how we share it and how you can exercise your privacy rights. Winolot is operated by Next Global Era Limited and operates under an online gaming licence issued by the Government of the Autonomous Island of Anjouan.

Types of data we collect

We collect a range of information needed to provide online casino and sportsbook services, maintain accounts and meet regulatory requirements. This includes personal data, technical data and transactional data.

Personal data

Personal data includes details you provide during registration and account management such as your name, date of birth, email address, billing and contact information, identity documents for verification, and payment details when you make deposits or withdrawals.

Technical data

Technical data includes information collected automatically when you use our site, such as IP address, device type, browser, operating system, pages visited, session times and location data inferred from your connection. This helps us maintain and secure the site and improve performance on desktop and mobile.

Transactional data

Transactional data covers your activity on the platform, including deposits, withdrawals, bets placed, games played, wins and losses, bonus activity and customer support interactions. Transactional records are used for account management, dispute resolution and regulatory reporting where required.

How we use your information

We use collected data to create and manage your account, process payments, verify identity, prevent fraud, comply with legal and regulatory obligations, and provide customer support. We also use anonymized or aggregated data to analyse usage patterns and improve our services.

Data protection practices

We apply technical and organisational measures to protect your information, including encryption of data in transit, access controls, and regular security reviews. Where identity verification is required, we may request copies of ID documents and proof of address; these documents are handled securely and only retained as necessary for compliance and account administration.

Cookies and tracking technologies

We and our partners use cookies and similar technologies for site functionality, analytics, security and personalised content. You can control cookie settings through your browser, but disabling certain cookies may affect functionality such as login persistence and game loading. We may also use third-party analytics and advertising tools to understand site performance.

Information sharing and third parties

We share personal information with trusted service providers who perform functions on our behalf, such as payment processors, identity verification providers, fraud prevention services and technical support. We may also disclose information when required by law or to protect our legal rights. We do not sell your personal information.

User rights and choices

You have the right to access, correct or request deletion of your personal information, subject to any regulatory or legal obligations that require us to retain certain records. You may also object to certain processing where applicable and withdraw consent at any time for marketing communications.

Access, correction and deletion

To request access, correction or deletion, contact our support team at [email protected]. We will respond to valid requests and explain any legal or regulatory reasons we may need to retain certain information.

Policy updates

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date. Continued use of our services after changes are posted indicates your acceptance of the updated policy.