Contact Us
If you need help, our support team at Winolot is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us any time through live chat, email or phone and we’ll guide you through deposits, withdrawals, verification or site navigation. For faster service, have your account details ready and we’ll respond promptly to resolve account or technical matters.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email - chat replies in ~1 minute, email within 3 hours) |
| General enquiries | [email protected] (non-account queries - expect email reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner programme - response within 48 hours) |
| Phone | +1 416 387 4521 (calls picked during office hours) |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Contact by email
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and up-to-date contact details to help us respond quickly. Include your account ID and any relevant screenshots to avoid delays; we typically reply within one business day.
Submit your enquiry
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. For simple account or payment questions you'll usually hear back the same day; more complex cases such as KYC checks, security reviews or withdrawal disputes can take several business days to resolve depending on the documentation and investigation required. We'll keep you updated throughout the process.
Feedback
We welcome your feedback, suggestions and ideas to improve the site. Please send us a quick note about any issue or feature you’d like to see. Every message is reviewed carefully by our team and helps shape updates to the site, promotions and support so we can improve the service and make the experience smoother for all players.