Responsible Gambling Policy

At Winolot we take responsible gambling seriously. We want every player to enjoy games in a safe, controlled way, so we provide options and guidance to help you manage play. If you ever feel your play is becoming a problem, we encourage you to use the tools below or contact our support team for help.

Player protection principles

We believe in clear, practical protections you can use yourself. Our approach is to make controls accessible, to respond quickly to requests, and to support players who need a break. We do not promote excessive play and will act on reports of problematic behaviour.

Activity-control tools

You can control your account activity with a combination of self-service options and assistance from our support team. Available controls include setting personal deposit limits, requesting temporary account restrictions, and asking for self-exclusion. If you need help configuring any tool, contact live chat or support for step-by-step assistance.

Deposit limits

To help manage spend, you can set limits on how much you deposit over chosen timeframes. Limits can be set for daily, weekly or monthly periods and adjusted by contacting support. Setting a lower deposit limit is an effective way to keep play within your means.

Loss limits and time limits

Loss limits and session time controls help prevent extended or costly play. If you want to restrict losses, shorten session lengths, or add cooling-off periods, reach out to our support team. We can apply temporary restrictions to your account while you consider longer-term options.

Self-exclusion

If you need a break, you can request self-exclusion through live chat or by emailing [email protected]. Self-exclusion closes access to your account for a chosen period and prevents re-registration during that time. Our team will confirm the steps and answer any questions about the process.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, borrowing to fund play, spending more time than intended, neglecting responsibilities, or hiding activity from friends or family. If you notice any of these signs, consider activating limits or self-exclusion and seek support.

Tips for maintaining control

Practical steps that help include setting strict deposit limits, using short session timers, sticking to a pre-set entertainment budget, avoiding gambling when upset or under the influence, and taking regular breaks. Use our account tools and contact support to make any changes.

Professional help and support

We encourage anyone who feels they need professional assistance to reach out to local help services. Winolot links to external support organisations from our responsible gambling pages and can provide guidance on local resources. For immediate assistance with account controls, contact live chat or email [email protected].